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Calling Tips

Calling 911: Call 911 when you need direct access to police, fire and medical assistance.

In an emergency: Call 911 to report a crime in progress, a fire, a serious illness or injury or any situation requiring immediate response of the police, fire or ambulance services.

What the 911 Call Taker needs to know: Speak slowly and clearly.

The Call Taker will ask many questions including:
  • The address where help is needed
  • The nature of the problem
  • Your name
  • Your phone number

Important: Call 911 first in all emergency situations!!!
  • Do not call family members or friends.
  • Do not attempt to transport a seriously ill or injured person!!!
  • We can get qualified help to the victim much faster and safer than you can get the victim help!
  • Stay on the phone and answer all of the questions.
  • Do not hang up until told to do so.
  • Help is on the way as you are speaking.

In a non-emergency: Call 320.762.8151 when you have a less threatening situation which requires a non-immediate response from police, fire or ambulance such as noise/parking/traffic complaints.